West Bend Auto Repair

Great work had too many repairs to list all but water pump tie rods timing belt and drivers side door handle were all replaced and they did A1 work at a great price. couldn’t be happier will use half price for all my cars and needs will definitely refer thanks guys!!!

John and his crew of mechanics are the best in the business! They go above and beyond to make sure everything is done right and quickly! The quality of their work is top notch! I will never go anywhere else for any work I need done on my car and I recommend him to everyone who wants quality and timely work done at a low and reasonable price range! He will never upcharge you or convince you that they need to do more work than is needed, just to charge you more money. He is the most honest and upstanding guy in the business and he will never let you down!

AVOID!! First of all, there's a 4% surcharge for using a credit card. I didn't see this because I didn't step into the building until I was picking up. It was 15 minutes before closing and I had no way to get a check or cash in the time allotted. They don't line item services, just says part and install with 1 price. We should get details on parts cost, labor costs, time etc. Really kind of an amateur setup. Sorry, but details should be provided on what cost what, labor time etc. Then there's the unauthorized work performed of a front end alignment. He mentioned over the phone the tires were wearing funny and asked if I new front struts. Told him I had tie rods, ball joints and struts done late last spring. At that point I had an alignment done which had a 12 month warranty. So they checked and repaired without me saying to perform that. So I had to pay for something that I never authorized. I could of stood there and argued but I had leave(more on that later). Customer service just plain sucks. When I called Wednesday morning to see if they could look they said drop off this morning. Well I work 8 to 4:30 and said I would drop off after hours. Got those details. Dropped off. Thursday morning at 12:30, no emails no contact no nothing. So I called them. Got put on hold, than hung up on(it happens). So I called back, was told they test drove and said couldn't duplicate. So he said he'd put it on the rack and check underneath. At 3:15 I called back since they close at 5 and said it's the u-joint which is what i told him on the phone Wednesday morning. So he says 'You didn't want the car back today did you'? Um yeah, it's 0 degrees and a 28 mile walk to work without a car so I needed a rental. Well never heard another word of them Thursday, so I'm stuck. 2nd day of rental car. Friday rolls around no calls in the morning. Not wanting to a pest I wait until the afternoon. I called at 2:30 because I was getting nervous. Owner answered and said cars all done come pick it up. I said I'm at work until 4:30, can I make payment over the phone and pickup after hours. He says sure but he can't take payments and they would call me shortly. 3:00 no call, 3:30 no call, 4:00 no call. So at 4:15 I pack up my laptop and head up to get the car. I couldn't take the chance of them not closing out my bill and since they're not open on weekends being without my car for the weekend. Get there at 4:40ish and wait about 5 minutes before someone shows at the counter. Get told the total, make the payment and head home so I can finish the days work. As for repair quality, can't tell you as of yet but if it's anything like their customer service and communication, it likely sucks or is barely adequate. So yeah next time I'll go to Bob's up the street or just about anywhere else. I've said my peace. Well that's the nice thing about credit cards, charge back for unsolicited services.As for not being happy with a service center it's not that I'm unhappy with them as much as I've moved and they're no longer convenient.

Came in with no heat and needed an oil change and they did both for me! Very knowledgeable and helpful! My car finally has heat! Will be a returning customer.

They diagnosed the check engine light, ordered and replaced the part and had me on the road the next day.

I drove from Brookfield to West Bend for this shop! I gave them a printout from a mechanics down here of things that ‘NEEDED’ to be done ASAP, which would have costed me $400. After 4 years of honesty, good work and no bs, I trusted Half price when they looked it all over and disagreed with all of it but one item. They even did it for half of the amount. Go to them, you won’t be disappointed