I've been looking for a new auto shop closer to my house. My car needed an oil change so I decided to give Half-Price a chance, especially with all the good reviews online. Getting an appointment was horrible - I called, and they said they were booking out 2-3 weeks. I said I would make the appointment through their website then, as I needed to look at my calendar. I requested an appointment in 2.5 weeks on their website and never got a confirmation. When the appointment date came, I called to ask if it was confirmed and they said they never check the website requests and don't make any appointments through their website. This was never mentioned to me when I told them I was going to make the appointment through the website on the first phone call. So then I had to make appointment another 2 weeks out, so it took me over a month to get in for an oil change. When I went for the oil change, I asked for a full synthetic oil change. They gave me a semi-synthetic oil change. Every interaction, they acted like I was the biggest inconvenience to them.
awww sounds to me like your just a sensitive little guy. I personally wouldn't wait that long to get my oil changed but that's just me I would have just taken it to the nearest quick lube they can do it right away while you wait but then again its not FREE like us which I'm sure you already knew however you can always ask maybe they will give you one for FREE if you ask nice and not charge you $50 to $100 like everywhere else. I'm sorry we lost you sounds to me like you would have been a great customer. Also we give you what you ask for not just give you what we feel like giving you. We have cameras with microphones and after reviewing our conversation we can clearly hear you say semi synthetic sorry you don't know the difference when asked.
- Half-Price Auto Repair